SAP CRM ONLINE TRAINING

CRM WEB UI Configuration

CRM BASE CUSTOMIZING

·         OVER VIEW OF CRM ARCHITECTURE

·         BUSINESS PARTNER

§  BP ROLES & GROUPING, BP RELATIONSHIPS

·         ORGANIZATIONAL MANAGEMENT

§  ORGANIZATIONAL MODEL, ORG DETERMINATION

·         TERRITORY MANAGEMENT

§  TERRITORY HIERARCHY LEVELS

·         PRODUCT MASTER

·         ATTRIBUTES & SET TYPE, HIERARCHIES & CATEGORIES, MAINTAIN PRODUCT

·         TRANSACTIONAL PROCESSING

§  BUSINESS TRANSACTIONS

·         ITEM CATEGORY             

·         ACTIVITY MANAGEMENT

§  BUSINESS ACTIVITIES

·         TASK             

·         PARTNER PROCESSING

§  PARTNER FUNCTIONS, ACCESS SEQUENCE, DETERMINATION PROCEDURE,

o   TEXT DETERMINATION PROCEDURE,

·         TEXT OBJECT, TEXT TYPE

·         ACTIONS

§  ACTION PROFILE, CONDITION

·         PRICING

§  CONDITION TECHNIQUES AND CONDITION TYPES

·         BILLING

§  BILLING UNIT, BILLING TYPE, BILLING DOCUMENT

·         MIDDLEWARE

·         OBJECT MANAGEMENT

§  BDOC MODELER, BDOC MESSAGES

·         ADMINISTRATION CONSOLE

§  BDOC TYPES, 

·         INITIAL LOAD, DELTA LOAD & SYNCHRONIZATION

·         DATA INTEGRATION BETWEEN R/3 & CRM

                                         

 

MARKETING

·         MARKETING PLANNER & CAMPAIGN MANAGEMENT

·         MARKETING CALENDAR

·         PERSONALIZED MAIL FORMS

·         CUSTOMER SEGMENTATION

·         PRODUCT PROPOSALS

·         CAMPAIGN AUTOMATION

·         EXTERNAL LIST MANAGEMENT

·         LEAD MANAGEMENT

 

 

SALES

·         OPPORTUNITY MANAGEMENT

§  SALES CYCLE, TOOLS - BUYING CENTER & SALES AGENT

·         COPYING CONTROLS

·         QUOTATION MANAGEMENT

o   ORDER MANAGEMENT

o   SPECIAL FUNCTIONS IN QUOTATION AND ORDER MANAGEMENT

o   CONTRACT MANAGEMENT

             

 

SERVICE

·         INSTALLED BASE MANAGEMENT

o   SERVICE AGREEMENTS AND SERVICE CONTRACTS

o   SERVICE PLANS

·         SERVICE PROCESS

o   SERVICE CONFIRMATION

·         COMPLAINTS AND RETURNS

·         WARRANTY CLAIMS

o   CASE MANAGEMENT

 

 

INTERACTION CENTER (WEB CLIENT)

·         AGENT FUNCTION AND PROCESSING IC

·         IC WEB CLIENT FUNCTIONS

·         IC BUSINESS ROLE

·         IC NAVIGATION BAR PROFILE

·         COMMUNICATION ARCHITECTURE